ConnePal Child Safety Standards

Effective date: 5 October 2026

ConnePal is operated by DIRWAAS INTELLIGENT SOLUTIONS LLC, Amman, Jordan ("DIRWAAS", "we", "us" or "our"). These Child Safety Standards set out our position on child sexual abuse and exploitation (CSAE) and how we prevent, detect and respond to it on ConnePal, including the website at connepal.com and the ConnePal apps for iOS and Android.

1. Zero tolerance

We have zero tolerance for child sexual abuse and exploitation. It is strictly prohibited on ConnePal, and any user found engaging in it will be permanently banned and reported to the authorities.

Prohibited conduct includes, without limitation:

• creating, sharing, requesting, possessing or promoting child sexual abuse material (CSAM), including drawn, animated, edited or computer-generated material;
• grooming, meaning building a relationship with, or contacting, a person under 18 with the intention of sexual abuse or exploitation;
• sexualising minors in any way, including sexual comments about minors or content that portrays minors in a sexual manner;
• sextortion, meaning threatening to share intimate images or information of anyone, including a minor, to obtain images, money or anything else;
• trafficking or advertising minors for sexual purposes;
• asking another user to introduce, connect or arrange contact with a minor; and
• using the Service to arrange to meet a minor for any sexual purpose.

2. Adults only

ConnePal is only for adults aged 18 and over. Every user must provide a date of birth when creating an account, and users under 18 cannot create an account. If we learn or reasonably suspect that a user is under 18, we close the account and delete their data in line with our Privacy Policy, keeping only the minimal records needed for child protection and legal compliance.

3. How the Service is designed to reduce risk

• Users are masked by default, with an auto-generated codename and a chosen stamp illustration instead of a photo.
• Location is shown only at city level, and the app does not access device GPS.
• During the masked period, letters that contain email addresses, phone numbers, links or social media handles are blocked automatically, which makes it harder to move a conversation off the Service.
• A first name, optional photo and age are shown only after at least 10 letters and 7 days, and only if both users accept a reveal.
• Rate limits help prevent mass contact of users.

4. How to report

In the app: you can block and report any pen pal from every letter. Choose the report option and describe the concern.

By email: write to contact@dirwaas.com. Please include the pen pal's codename, a description of what happened and, if possible, when it happened. Do not send us copies of any sexual image of a minor. Describe it instead, and we will locate it on our systems.

If a child is in immediate danger, contact your local police or emergency services first.

Anyone can report a concern to us, including people who are not ConnePal users.

5. How we respond

• Our staff act on every report within 24 hours.
• Where we identify CSAE, we remove the content, permanently ban the account involved, and take steps to prevent that person from returning.
• We report apparent child sexual abuse material and child sexual exploitation to the relevant authorities, and to the National Center for Missing and Exploited Children (NCMEC) where applicable.
• We preserve relevant information and cooperate with law enforcement investigations as required or permitted by law.

6. Compliance with applicable law

We comply with the child safety laws that apply to us, including the laws of the Hashemite Kingdom of Jordan, and with the requirements of the app stores through which ConnePal is distributed, including Google Play's Child Safety Standards policy.

7. Designated child safety contact

DIRWAAS has a designated point of contact who is responsible for our CSAE prevention practices and compliance, and who can speak to our child safety standards and our response to reports.

• Company: DIRWAAS INTELLIGENT SOLUTIONS LLC, Amman, Jordan
• Email: contact@dirwaas.com
• Website: connepal.com

8. Related policies

These standards form part of the ConnePal Terms of Service and should be read together with our Privacy Policy and Community Guidelines. This page is available in English and in Arabic. If there is any conflict between the versions, the English version prevails.