ConnePal Terms of Service

Effective date: 5 October 2026

These Terms of Service (the "Terms") form a binding agreement between you and DIRWAAS INTELLIGENT SOLUTIONS LLC, a company based in Amman, Jordan ("DIRWAAS", "we", "us" or "our"). They govern your access to and use of ConnePal, including the website at connepal.com, the ConnePal apps for iOS and Android, and all related features and services (together, the "Service").

Please read these Terms carefully. By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our Child Safety Standards and our Community Guidelines, each of which forms part of these Terms. If you do not agree, do not use the Service.

Important: Section 19 contains a waiver of class and representative actions, and Sections 15 and 16 limit our liability and exclude warranties. Please read them carefully.

1. What ConnePal is

ConnePal is a pen pal service that lets adults exchange written messages ("letters") with people they do not know. Each user has a masked profile made up of an auto-generated codename, a stamp illustration they choose, a city (shown to others at city level only), country, languages, interests, answers to a short character quiz, and a short intro line. Letters are delivered after a delay that depends on the distance between users, or on a date you choose for a letter to the future. Correspondence goes one letter each way: after you write, you can write again once a reply has arrived (letters to the future aside).

During the masked period, the Service automatically blocks letters that contain email addresses, phone numbers, links or social media handles. After at least 10 letters have been exchanged and at least 7 days have passed, either user may request a reveal. Only if both users accept will each of them see the other's first name, optional photo and age. In the app, a completed mutual reveal is shown as becoming friends.

These features are designed to encourage thoughtful conversation and to reduce certain risks. They do not guarantee your safety, the identity of any other user, or the truthfulness of anything another user tells you.

2. Eligibility

To use the Service you must:

• be at least 18 years old;
• be able to form a legally binding contract under the law that applies to you;
• not be prohibited from using the Service under any applicable law, and not be located in, or a resident of, a country or territory where use of the Service is prohibited;
• not have been previously suspended or banned from the Service, unless we have given you written permission to return; and
• not be a registered sex offender, and not have been convicted of any crime involving violence, sexual offences or offences against children.

We ask for your date of birth to verify that you are 18 or older. By using the Service, you represent and warrant that all of the above is true. If we learn or reasonably suspect that a user is under 18, we will close the account and delete the associated data in line with our Privacy Policy.

3. Your account

One account per person. You may hold only one account. You may not create an account for anyone else, share your account, or transfer, sell or lend it to another person.

Sign-in. You sign in with a one-time code sent to your email address or, if you have set one, with your email address and password. You are responsible for keeping your email account and your password secure and for all activity that happens under your ConnePal account. Tell us promptly at contact@dirwaas.com if you believe your account has been used without your permission.

Accurate information. The information you give us, including your date of birth and your email address, must be accurate and kept up to date. Any first name, photo, age or contact details you disclose through a reveal must be your own and must be true.

4. Safety and your responsibility for your interactions

Please read this section carefully.

• We do not run background checks. We do not verify the identity, background, intentions or criminal history of users, and we do not screen users beyond what is described in these Terms and our Privacy Policy.
• Other users are strangers. Anyone can misrepresent who they are. Exercise caution and good judgement in every interaction.
• You are solely responsible for your interactions with other users, whether online through the Service, on any other platform, or offline, including any decision to share personal information or to meet in person.
• Never send money or gifts, share financial information, or make purchases for anyone you meet through the Service, however convincing their story. Report any request for money to us immediately.
• Protect your personal information. Do not share your address, workplace, financial details, passwords or identity documents.
• If you choose to meet someone in person, you do so entirely at your own risk. Meet in a public place, tell a friend or family member where you will be, arrange your own transport, and leave if you feel uncomfortable.
• If you are in danger, contact your local emergency services first, then report the user to us.

To the fullest extent permitted by law, DIRWAAS is not responsible for the conduct of any user, whether on or off the Service.

5. Community rules and prohibited conduct

Zero tolerance. There is no tolerance on ConnePal for objectionable content or abusive users. Content that breaks these rules is removed, and the user who sent it is banned.

You agree to follow our Community Guidelines and not to use the Service to do, attempt, encourage or help anyone else to do any of the following:

• harass, bully, threaten, stalk, intimidate or abuse anyone;
• post or send hate speech, or content that attacks or demeans people on the basis of race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, age or any other protected characteristic;
• create, share, request or promote any content that sexualises, exploits or endangers minors, or engage in grooming of anyone under 18 (see our Child Safety Standards);
• send sexually explicit content, or solicit sex, sexual content or sexual services;
• promote or offer prostitution, escort services or human trafficking;
• run scams, including romance scams, investment or cryptocurrency schemes, and any form of financial fraud;
• ask for, request or solicit money, gifts, loans, financial information or payments of any kind from other users;
• impersonate any person or entity, or misrepresent your identity, age or affiliation;
• send spam, chain letters, bulk or repetitive messages, or commercial advertising or promotion;
• dox anyone, meaning publish or share private or identifying information about another person without their consent;
• attempt to discover, unmask or reveal the real identity, location or contact details of another user, other than through a mutual reveal offered by the Service;
• share or request email addresses, phone numbers, links, social media handles or other contact details during the masked period, or attempt to evade the Service's automatic filters in any way (for example by spelling out, splitting, encoding or disguising contact details);
• promote violence, terrorism, self-harm or suicide, or threaten anyone with harm;
• post content that is illegal, defamatory, obscene, or that infringes anyone's intellectual property, privacy or other rights;
• sell, advertise or promote illegal goods or services, including drugs and weapons;
• use bots, scripts, scrapers or other automated means to access the Service, create accounts or send letters;
• interfere with, disrupt, overload, probe, test the vulnerability of, or circumvent any security, rate limit or other feature of the Service;
• reverse engineer, decompile or disassemble any part of the Service, except to the extent that applicable law expressly permits it despite this restriction;
• create multiple accounts, or create a new account after being suspended or banned; or
• use the Service for any purpose that is unlawful or not permitted by these Terms.

6. Moderation and enforcement

You can report and block any pen pal from every letter, and remove any letter you have received from your mailbox at once. Our staff act on every report within 24 hours: when reported content breaks these Terms, we remove it and ban the user who sent it. You can also report anything that worries you by email to contact@dirwaas.com, shown in the app under My Account.

We may, but are not obliged to, monitor, review, filter, restrict or remove any content or account. To investigate reports, enforce these Terms and protect users, our staff may review reported letters and photos and related information. Letters are also checked automatically before they are sent, and reveal card photos may be checked when uploaded, as described in our Privacy Policy. A letter refused by these checks, a letter sent anyway after a warning, or a warning from our staff counts as a strike; three strikes pause your account, so that you can read but not write until we review it. We may, at our sole discretion and without prior notice, remove content, restrict features, suspend or permanently ban accounts, and prevent a person from creating new accounts.

We have zero tolerance for child sexual abuse and exploitation. We report such content and conduct to the relevant authorities and, where applicable, to the National Center for Missing and Exploited Children (NCMEC). We may also preserve information and cooperate with law enforcement where we believe it is required by law or necessary to protect any person.

Our failure to act on a breach does not waive our right to act on it or on any later breach.

7. Your content and the licence you give us

Your content. "Your content" means everything you submit through the Service, including your profile information, quiz answers, intro line, letters and your reveal card, including any photo. You keep ownership of your content.

Licence to us. You grant DIRWAAS a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers only) and transferable (as part of a business transfer described in our Privacy Policy) licence to host, store, copy, process, transmit, display, adapt (for example to format, resize or compress), and deliver your content, solely as needed to operate, provide, secure, moderate and improve the Service and to comply with law. This licence lasts for as long as your content is held by the Service, and ends when your content is permanently erased as described in our Privacy Policy, except for content we are permitted to retain under that policy.

Your promises about your content. You represent and warrant that you own or have all rights needed to submit your content and to grant the licence above, and that your content complies with these Terms and does not violate any law or anyone's rights.

Letters you receive. Letters that other users send you are their content. You may not publish, sell or distribute another user's letters or reveal information outside the Service without their consent.

We do not endorse any user content, and it does not reflect our views.

8. Privacy

Our Privacy Policy explains how we collect, use and protect your personal data. Letters are encrypted in transit and at rest by our infrastructure provider. The Service does not use end-to-end encryption. Our staff may review reported content and, when investigating a safety concern, the conversation it belongs to, as described in Section 6; every such access is logged.

9. Fees and paid features

The Service is currently offered free of charge. We may introduce paid features, subscriptions or other charges in the future. We will give you notice before any charge applies to you, and you will not be charged for any paid feature unless you choose to buy it. Additional terms, prices and payment conditions will be presented to you at the time of purchase and will form part of these Terms. Purchases made through the Apple App Store or Google Play are processed by those stores and are subject to their payment and refund terms. Unless required by law or by the applicable store's policies, payments are non-refundable. You are responsible for any taxes that apply to your purchases.

10. Changes to the Service

We may add, change, suspend or discontinue any part of the Service at any time, including the letter delivery delay, the reveal conditions, the filters and the compatibility score. We do not guarantee that letters will be delivered within any particular time, or at all.

11. Account deletion and termination by you

You may delete your account at any time in Settings, with two confirmations, by visiting connepal.com/delete-account, or by emailing contact@dirwaas.com. Your account is deactivated and hidden immediately. For 30 days after deletion you can restore your account by signing in. After that grace period, your profile, letters (including copies in your pen pals' inboxes, which will then show "this pen pal has left") and photos are permanently erased. Minimal records of safety reports and bans may be kept for up to 12 months for abuse prevention and legal compliance, as described in our Privacy Policy.

12. Suspension and termination by us

We may suspend or terminate your access to the Service, or any part of it, at any time and at our sole discretion, with or without notice, including if we believe you have breached these Terms, created risk or possible legal exposure for us or other users, or if we stop offering the Service. Where we terminate an account for a serious breach, we may keep minimal records for abuse prevention as described in our Privacy Policy.

Sections 4, 5 (as to past conduct), 7 (as to retained content), 13, 14, 15, 16, 17, 18, 19 and 22 survive termination.

13. Intellectual property

The Service, including its software, design, text, graphics, logos, codenames, stamp illustrations, card backgrounds, the ConnePal name and brand, and all other content we provide (excluding your content), is owned by or licensed to DIRWAAS and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the Service for your own personal, non-commercial purposes. The codename generated for you and the stamp you choose are provided for use within the Service only and do not become your property. All rights not expressly granted to you are reserved.

14. Feedback

If you send us ideas, suggestions or other feedback about the Service, you agree that we may use it freely for any purpose, without any obligation or payment to you.

15. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, DIRWAAS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT.

WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; LETTERS WILL BE DELIVERED OR STORED WITHOUT LOSS; THE AUTOMATIC FILTERS WILL CATCH ALL CONTACT DETAILS OR HARMFUL CONTENT; ANY COMPATIBILITY SCORE IS ACCURATE OR MEANINGFUL; OR ANY USER IS WHO THEY CLAIM TO BE OR WILL BEHAVE APPROPRIATELY. WE ARE NOT RESPONSIBLE FOR THE CONDUCT, ONLINE OR OFFLINE, OF ANY USER.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• DIRWAAS, ITS AFFILIATES, AND ITS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR OPPORTUNITY, OR FOR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
• WE WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM THE CONDUCT OF ANY USER OR THIRD PARTY, WHETHER ONLINE OR OFFLINE, OR FROM ANY CONTENT SENT OR RECEIVED THROUGH THE SERVICE; AND
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) USD 50.

These limitations apply to any theory of liability, whether in contract, tort (including negligence), statute or otherwise. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct or gross negligence, or for death or personal injury caused by our negligence where the law does not permit such limitation. If you are a consumer, you may have mandatory rights under the law of the country where you live that these Terms cannot override.

17. Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless DIRWAAS, its affiliates, and its and their directors, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your content; (c) your interactions with any other user, online or offline; (d) your breach of these Terms; or (e) your violation of any law or of the rights of any third party. We may take exclusive control of the defence of any matter subject to this indemnity, and you agree to cooperate with us.

18. Governing law and courts

These Terms, and any dispute or claim arising out of or relating to them or the Service (including non-contractual disputes), are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict of law rules. Subject to Section 19, the courts of Amman, Jordan have exclusive jurisdiction, and you and we submit to their jurisdiction. This does not deprive you of any mandatory consumer protection that applies to you under the law of the country where you live.

19. Dispute resolution

Informal resolution first. Before starting any formal proceedings, you agree to contact us at contact@dirwaas.com with a description of the dispute and the outcome you seek, and to try in good faith to resolve it informally for at least 60 days. We will do the same before bringing a claim against you, using the email address on your account.

Class action waiver. To the fullest extent permitted by law, you and we agree that any dispute will be brought and resolved only on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. If this waiver is found to be unenforceable for a particular claim, that claim will proceed in the courts identified in Section 18.

Time limit. To the extent permitted by law, any claim relating to the Service must be brought within one year after the claim arises, or it is permanently barred.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you notice before they take effect, for example by email, by a notice in the Service, or by updating the effective date on this page, and where the law requires it, we will ask for your consent. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service and may delete your account.

21. App store terms

### Apple App Store

If you downloaded the ConnePal app from the Apple App Store, the following terms also apply:

• These Terms are concluded between you and DIRWAAS only, and not with Apple Inc. ("Apple"). DIRWAAS, not Apple, is solely responsible for the app and its content.
• Your licence to use the app is limited to a non-transferable licence to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing where applicable.
• Apple has no obligation at all to provide any maintenance or support services for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are the responsibility of DIRWAAS, to the extent they are not disclaimed by these Terms.
• DIRWAAS, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.
• If any third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, DIRWAAS, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• You represent and warrant that (a) you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country; and (b) you are not listed on any United States Government list of prohibited or restricted parties.
• Questions, complaints or claims about the app should be directed to DIRWAAS INTELLIGENT SOLUTIONS LLC, Amman, Jordan, at contact@dirwaas.com.
• You must comply with any applicable third-party terms of agreement when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. On your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Where these Apple terms conflict with the rest of these Terms for users of the iOS app, these Apple terms prevail.

### Google Play

If you downloaded the ConnePal app from Google Play, you acknowledge that these Terms are between you and DIRWAAS only, and not with Google LLC or its affiliates ("Google"). Your use of the app must also comply with the Google Play Terms of Service. Google is not responsible for the app or its content and has no obligation to provide maintenance or support for it. Where these Terms conflict with the Google Play Terms of Service in relation to your use of Google Play, the Google Play Terms of Service prevail to the extent of the conflict.

22. General

Entire agreement. These Terms, together with the Privacy Policy, Child Safety Standards, Community Guidelines and any additional terms presented to you for a paid feature, are the entire agreement between you and DIRWAAS about the Service, and replace any prior agreements or understandings.

Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be enforced to the maximum extent permissible, or limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force and effect.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation or sale of assets.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of infrastructure or network providers, natural disasters, war, civil unrest, government action or labour disputes.

No third-party beneficiaries. Except as stated in Section 21 for Apple, nobody other than you and DIRWAAS has any right to enforce these Terms.

Language. These Terms may be provided in English and in Arabic. If there is any conflict or inconsistency between the versions, the English version prevails.

Notices. We may send you notices by email to the address on your account or through the Service. You may send notices to us at contact@dirwaas.com.

23. Contact us

• Company: DIRWAAS INTELLIGENT SOLUTIONS LLC, Amman, Jordan
• Email: contact@dirwaas.com
• Website: connepal.com